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Business Profile: WattsControl, Inc.

by | May 15, 2019 | Business

For home automation, think WattsControl, Inc.

Think WattsControl, Inc. when you need home automation and other smart electrical services.

WattsControl, Inc. provides residential electrical services that include repairs, installation and home automation.

According to Walter Hernandez, one of the company’s owners, strong customer communication plays a major role in the business.

“Our business was built on the belief that customers should be treated with consideration and respect. Customers told us that other service people never returned calls, didn’t show up on time or didn’t show up at all, communications were poor, and they didn’t clean up afterwards. Our technicians know that your time is valuable,” Hernandez said. “They show up on time or will call if they’re running late. They wear shoe booties and the work area is cleaned with a vacuum when the job is completed.”

Email and text reminders are sent in advance of arrival at the customer’s home, and a team member calls the customer after the job is done to ensure complete satisfaction.

Product knowledge is another key focus. The company employs technicians who are passionate about their work, which is evident whether they’re discussing an electrical situation or explaining the merits of one recessed light fixture over another. They also attend classes and workshops in order to stay on top of the constantly changing advances in electrical technology.


Home automation sets WattsControl apart

Home automation is changing the way people live. The WattsControl, Inc. technicians possess the product knowledge to help their customers make informed decisions. Wi-Fi connected devices allow homeowners to remotely control thermostats, security cameras, floodlights, door locks, smoke alarms, video doorbells, interior and exterior lights, energy monitors, appliances and speakers.

Smart home technology provides the means for a home to become more convenient and secure. Smart home upgrades conserve energy, save money, increase efficiency and add value to your home.


Traditional electrical work

WattsControl, Inc. technicians are also skilled in all aspects of electrical repairs and installation. Their expertise includes installation of electric panels, TVs, entertainment systems, car chargers, interior and exterior lighting, smoke and CO detectors, fans, outlets, portable generators and wall switches. Whatever your electrical needs are, WattsControl, Inc. can assist you.


Upfront pricing

According to Hernandez, the focus on customer service extends to pricing.

“We quote fair and transparent flat-rate pricing,” he said. “There are no hidden expenses. We guarantee the job will be done correctly and that you will be 100 percent satisfied with the work. All work includes a two-year warranty on parts and a lifetime labor warranty.”

Good relationships are important to a business, and WattsControl, Inc. appreciates its existing customers and looks forward to working with new customers and introducing them to the company’s services.

While the electrical team is on the road assisting customers, the office is managed by Valerie Kupferman. She keeps the office running by scheduling appointments, responding to customer questions and making sure customers’ electrical needs are fully met.

WattsControl, Inc. is licensed and insured and offers senior citizen and military discounts.

To schedule an appointment, call 508-544-0484. Business hours are Monday through Friday, 8:30 a.m. to 5 p.m.  Learn more about the business at www.wattscontrol.com or at facebook.com/wattscontrol.

Business Profiles are advertising features designed to provide information and background about Hopkinton Independent advertisers.


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