In an email, the Parks & Recreation department informed residents that its registration website was down on Thursday afternoon.
The notice featured a statement from MyRec — the software platform the department uses to manage program registrations — regarding the outage.
“We are aware of the technical issue that is affecting our systems,” the statement read. “Our team is actively working to resolve it and restore full functionality as quickly as possible.”
The statement went on to say that MyRec did not have an estimated time the platform would be back online.
The outage did not appear to be isolated to Hopkinton’s site. The Independent confirmed that other towns, including Ashland and Norwood, experienced downtime as well.
An update to MyRec’s website stated that its team had isolated the specific issue causing the outage, identified as “a technical problem related to [their] server host.” It was still working on resolving the issue Thursday afternoon, but maintains that user data was not compromised.
“We want to reassure all MyRec.com users that the integrity of your site data remains unffected [sic],” said the update. “Your data is safe and secure.”
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