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Business Profile: Nicholson Plumbing, Heating and Air Conditioning

by | Mar 20, 2019 | Business

Company adds electrical component to array of home services

Mike Nicholson, owner of Nicholson Plumbing, Heating and Air Conditioning, instructs his technician experts to focus on quality customer service, first and foremost.

As Nicholson Plumbing, Heating and Air Conditioning nears a decade of quality service to residential customers in MetroWest and beyond, owner Mike Nicholson proudly announces his company’s expansion to include electrical services with professionally trained and licensed technicians to support the work.

“This was the next logical step in a huge expansion of services,” Nicholson said. “My goal is that Nicholson be a one-stop shop, able to meet our customers’ needs 24/7.”

In preparation, Nicholson increased staff from 25 to 35 trained technical and administrative professionals, supplemented the fleet with seven additional service trucks, upgraded the company’s technology software and implemented some innovative procedural changes, all since spring 2018.

The result is a more comprehensive range of services, combined with greater efficiencies.

“We’re here to better serve our customers,” Nicholson said. “What sets Nicholson apart is that we look for a lifetime customer, not a one-time customer. We want our customers to know our technicians and know that we focus on the customer experience first and foremost. We are thankful to our loyal team, and because of their hard work we have successfully grown our business.”

As you make plans for home repairs, equipment upgrades or remodeling, contact the quality experts at Nicholson.

The company offers a 100 percent satisfaction guarantee and a solid warranty on products. Customers scheduling appointments online can receive a $25 discount. Over 1,000 Nicholson customers are comfort protection plan members who receive significant discounts and priority emergency service.

This local company boasts an A-plus rating with the Better Business Bureau and eight sequential years of Super Service Awards from Angie’s List, based on exceptional customer reviews, which aligns with Nicholson’s 4.8 Star rating on Google and Facebook. The company is a Mitsubishi Diamond Contractor and has captured the President’s Award from Carrier the last four years.

Field service supervisor Cody Rose attributes this reputation to Nicholson’s leadership.

“Mike leads our team with unsurpassed drive, always doing what’s right for our customers. He oversees all aspects of our day-to-day operations, which provides us the ability to deliver top-notch service during every single interaction.”

Specializing in high-efficiency technology and green plumbing, Nicholson is well known for providing customers with ways to conserve energy and save money, especially through a collaborative partnership with the Mass Save home energy assessment program, which now offers up to $3,250 in rebates for qualifying system installations and continues to offer zero percent financing options for up to seven years.

“Heating or cooling your home is one of the biggest contributors to your month-to-month energy bills,” Nicholson said. “Spring is the best time to have one of our experts review and test your equipment needs.”

Homeowners are encouraged to take advantage of the financing options and increased 2019 Mass Save rebates on a variety of home improvement upgrades to their heating or cooling system.

To find out more about Nicholson’s wide range of services or book an appointment, call 508-210-1030 or visit www.Nicholson-HVAC.com.

The Nicholson team of experts is ready to provide the solutions customers need.

Business Profiles are advertising features designed to provide information and background about Hopkinton Independent advertisers.

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